Terms & Conditions

These terms govern the boarding and residential recall training services provided by The Sighthound Guy, the trading name of K9 Exclusive Walks Ltd. By booking with us you agree to the terms set out below. Please read them carefully and ask us if anything is unclear.

About us

The Sighthound Guy provides specialist home boarding and residential recall training for sighthounds only, including greyhounds, whippets, lurchers, salukis, deerhounds and their crosses. We operate from a climate-controlled home in North London, serving Hampstead, Highgate and Islington, with a 350ft secure private garden and daily exercise on Hampstead Heath.

We hold a 5-star home boarding licence, no. 2023-2989, and are licensed for eight dogs. Don Jordan is Canine First Aid certified, and the business is fully insured and bonded.

Bookings and assessment

Every new dog begins with a meet and greet followed by a one-night assessment, so we can be sure your hound is comfortable and that our home is the right fit. A booking is confirmed once the assessment is complete and the dates are agreed.

Boarding is charged nightly by your dog’s weight. Up to 20kg is £77 per night, 20.5kg to 30kg is £80 per night, and 30.5kg and over is £83 per night. Raw food is included. Residential recall training is delivered as part of the boarding stay and is included in the nightly rate, not charged as a separate line.

A minimum of three nights applies to new clients, and a minimum of one night applies to returning clients.

Your dog’s care and your responsibilities

You confirm that your dog is in good health, is up to date with vaccinations and flea and worm treatment, and has no history of aggression that you have not disclosed. You must tell us about any medical condition, medication, dietary need or behavioural issue before the stay begins.

We will care for your dog as if it were our own. You will receive daily WhatsApp photo and video updates throughout the stay. If your dog becomes unwell, we will seek veterinary attention and contact you as soon as we can. You agree to meet any reasonable veterinary costs incurred in your dog’s interest.

Cancellations and refunds

We understand that plans change. If you need to cancel or move a booking, please tell us as early as possible. Any deposit or payment is refundable at our discretion, and we will always try to be fair.

Where a refund is agreed, the following apply:

• Requests should be made within five days of payment. After five days we may be unable to refund, as the dates will have been held for your dog.
• We will ask you to raise any concern with us first so we have a chance to put it right.
• Refunds are processed back to your original payment method and may take a few working days to appear.

To raise a cancellation or refund request, please get in touch.

Intellectual property

All trademarks, service marks, trade names, logos, photographs and written content on this website are the property of K9 Exclusive Walks Ltd. You may reference us on your own blog or website provided you give full credit and a link. You may not copy, reproduce or translate our content without our written permission. Any rights not expressly granted here are reserved.

Changes to these terms

We may update these terms from time to time to reflect changes in our services or the law. We reserve the right to refuse or cancel a booking where we suspect fraud or abuse, or where we believe a dog is not suited to home boarding.

Get in touch

If you have any questions about these terms, call us on 0797 0287 502, message us on WhatsApp, or use the contact page.